Shipping Policy

1. Processing Time

• Orders are typically processed within 2–4 business days after payment is received.

• During holidays, new product launches, or high-demand seasons, processing may take longer.

• You will receive an email confirmation with tracking information once your order has shipped.

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2. Shipping Rates & Methods

• Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.

• We partner with major carriers such as Amazon, USPS, UPS, and FedEx for domestic orders.

• Expedited and priority shipping options are available at an additional cost.

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3. Domestic Shipping (United States)

• Standard shipping typically takes 3–7 business days after processing.

• Expedited shipping (if selected) usually takes 1–3 business days after processing.

• Delivery times may vary depending on your location and carrier.

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4. International Shipping

• We currently ship to select international destinations.

• Delivery times vary by country but generally range from 10–21 business days after processing.

• Customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

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5. Lost, Delayed, or Damaged Packages

• Once your package leaves our facility, we are not responsible for carrier delays, incorrect addresses, or stolen packages.

• If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage so we can resolve the issue.

• For lost or delayed shipments, please first contact the carrier with your tracking number. If further assistance is needed, reach out to us at heartfeltchristconnection@gmail.com.

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6. Pre-Orders & Backorders

• If an item is marked as pre-order or backorder, shipping times will be communicated on the product page or via email.

• Orders containing both in-stock and pre-order items may be shipped separately.